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Terms of Service
1. Agreement
These terms govern your use of the ColdComplex website and, together with your signed proposal or order form, our services. By engaging ColdComplex you agree to them. Where a signed proposal conflicts with these terms, the proposal wins.
2. Our services
ColdComplex provides go-to-market services: cold outbound, LinkedIn growth and the supporting GTM engineering (infrastructure, lists, automation, reporting). The exact scope is set out in your proposal.
3. Engagement and pilots
Every engagement starts as a four month pilot. At the end of the pilot we review the pipeline added together and decide on the path forward (partnership, handover, advisory, or a clean exit). Continuation is by mutual agreement.
4. Fees
Fees are fixed and scoped in your proposal, not billed hourly. Invoicing terms are stated there. Late payment may pause active campaigns until resolved.
5. Your responsibilities
You agree to provide accurate information, reasonable access to the systems we need, and timely feedback. You are responsible for the truthfulness of claims we make on your behalf and for compliance obligations specific to your industry.
6. Deliverables and ownership
The domains, lists, sequences, systems and documentation we build for you are yours. On exit you keep them, with no lock in. ColdComplex retains ownership of its own underlying tools, templates and know-how.
7. Data protection
Each party complies with applicable data protection law. Where we process personal data on your behalf, we do so under a data processing agreement. See our Privacy Policy.
8. Confidentiality
Both parties keep each other's non-public information confidential and use it only to deliver or receive the services.
9. Disclaimers
We bring craft, effort and proven process, but outbound results depend on factors outside our control (your offer, market, and responsiveness). We do not guarantee specific revenue or a number of meetings unless explicitly stated in writing in your proposal.
10. Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, and each party's total liability is limited to the fees paid in the three months before the claim.
11. Termination
Either party may end the engagement as set out in the proposal. On termination you keep every asset we built and we hand over cleanly.
12. Governing law
These terms are governed by the laws of the Netherlands, and disputes fall under the jurisdiction of the courts of Amsterdam.
13. Contact
Questions about these terms? Email hello@coldcomplex.com.